Shipping & Delivery NZ
Silk Road Rugs offers shipping and delivery across New Zealand, making it easy to shop our rug collection from anywhere in the country. We provide NZ-wide courier delivery on our rugs, with pickup also available from our Christchurch showroom at The Hub Hornby. Below, you’ll find information about dispatch times, delivery timeframes, rural delivery, and what to expect once your order is on the way.
Free NZ-wide Shipping
We offer free shipping on rugs across New Zealand, with delivery available nationwide through our courier network. Whether you are ordering from Christchurch, Auckland, Wellington, Hamilton, Tauranga, Dunedin, or elsewhere in NZ, we aim to make delivery simple and reliable. If any special delivery conditions apply to oversized rugs, rural addresses, or hard-to-access locations, we will contact you before dispatch.
Where We Deliver in New Zealand
We deliver rugs across New Zealand, including both the North Island and South Island. Orders can be sent to major centres such as Auckland, Wellington, Ashburton, Christchurch, Hamilton, Tauranga, Dunedin, Queenstown, Palmerston North, Nelson, Invercargill, and other towns and regions nationwide. This allows customers throughout NZ to shop Silk Road Rugs online with delivery available well beyond our Christchurch showroom.
Dispatch Times
We aim to dispatch in-stock rug orders as quickly as possible after your order is confirmed. Dispatch times can vary depending on order volume, weekends, public holidays, and whether any extra handling is required before shipment. Once your order has been dispatched, the delivery timeframe will depend on your location within New Zealand and the courier service handling the shipment.
Estimated Delivery Timeframes
Estimated delivery timeframes within New Zealand are as follows:
Christchurch: [1–3 working days]
South Island: [2–4 working days]
North Island: [3–7 working days]
Rural and remote addresses: Please allow extra time for delivery to rural or hard-to-access locations.
These delivery timeframes are estimates and may vary depending on courier schedules, weather events, public holidays, and regional access.
Courier Delivery Details
Once your rug has been dispatched, it will be sent by courier to your delivery address in New Zealand. Delivery updates will depend on the courier service used for the shipment. If tracking information is available for your order, it will be provided once the shipment is on the way. Please make sure your delivery details are entered correctly at checkout so your order can be processed and delivered without unnecessary delays.
Large Rug and Bulky Order Delivery Notes
Some larger rugs and bulky orders may require extra handling time before dispatch or delivery. Depending on the size of the rug, delivery location, and courier requirements, special arrangements may sometimes be needed to help ensure safe transport. If any additional delivery coordination is required for your order, we will contact you before dispatch.
Rural Delivery and Access Notes
Delivery to rural addresses, remote areas, and harder-to-access locations may take longer than standard metro delivery timeframes. If extra delivery time or special access arrangements are required for your order, this will depend on the destination and the courier service handling the shipment. We recommend allowing additional time for rural deliveries within New Zealand.
Christchurch Showroom Pickup
If you would prefer to collect your order, showroom pickup is available from Silk Road Rugs at The Hub Hornby, Christchurch. Once your rug is ready for collection, we will confirm the pickup details with you. This gives Christchurch customers and nearby buyers the option to collect their order directly instead of using courier delivery.
Delivery Inspection on Arrival
Please inspect your rug as soon as possible after delivery to make sure it has arrived in good condition and that the correct item has been received. If there is any issue with your order on arrival, please contact Silk Road Rugs promptly so we can review the matter and assist further.
14-Day Exchange Summary
Silk Road Rugs offers a 14-day hassle-free exchange to help customers shop with more confidence online. If you would like to request an exchange, please contact us within 14 days of receiving your rug so we can review the next steps. For full exchange and return terms, please refer to our dedicated policy page once available.
Shipping Exclusions or Special Conditions
While we aim to provide smooth NZ-wide delivery, some orders may be subject to special shipping conditions depending on the rug size, delivery location, access requirements, public holidays, or other courier-related factors. If any non-standard shipping condition applies to your order, Silk Road Rugs will contact you before dispatch so the delivery details can be confirmed.
Shipping Exclusions or Special Conditions
If you have any questions about rug shipping and delivery in New Zealand, rural delivery, Christchurch showroom pickup, or your order, please contact Silk Road Rugs and we will be happy to help. You can reach us on 021 267 8800 or info@silkroadrugs.co.nz, or visit our showroom at The Hub Hornby, Christchurch.