Frequently Asked Questions

Do you sell authentic handmade rugs?

We do sell authentic handmade rugs, all our handmade rugs come with a certificate of authenticity. Along with our handmade rugs we offer a carefully curated collection of machine-made rugs as well. Each piece is high-quality, durable, and crafted to elevate your space with timeless design.

Can I pick up my order from the store?

Absolutely! You can collect your rug within 2 hours from our store after placing your order online. We are located inside The Hub Hornby, Christchurch.

What is your refund policy?

If you're not completely satisfied, you may return your purchase within 14 days for a full refund. Please ensure the item is unused and in its original packaging.

Do you repair or clean rugs?

Yes, we do! We offer rug cleaning and repair services at a nominal charge. Bring your rug in for a quick check, we’ll assess the condition and give you a custom quote.

Can I return a rug if I don’t like it?

We currently do not accept change-of-mind returns. However, if your item arrives damaged or faulty, we’ll replace it or issue a refund. Please read the product descriptions carefully before purchasing.

Do you have a physical store?

Yes! You can find us inside The Hub Hornby Mall, close to Farmers. Drop by to explore our rugs in person - we’d love to help you find the perfect one!

Need more information?

Got questions? We’re here to help.
📧 Email: info@silkroadrugs.co.nz
📞 Call: 021 267 8800

Handmade rugs require specialised care to preserve their beauty, structure, and longevity. At Silk Road Rugs, we provide professional rug cleaning and repair services for Persian, Afghan, Turkish, and other hand-knotted rugs.

Natural wool fibres and traditional dyes require careful handling. Our cleaning and restoration methods are designed to remove deep-embedded dust and stains while protecting the texture, colour, and craftsmanship of each rug.

Every rug is carefully inspected before treatment to ensure the most appropriate cleaning or repair process is used.

Our Rug Cleaning Services

Professional cleaning removes dust, dirt, and contaminants that gradually weaken rug fibres over time. Our specialised cleaning process is designed for delicate handmade rugs and natural wool materials.

Our services include:

  • Deep cleaning for handmade and wool rugs
    Removal of embedded dust and dirt from fibers
    Stain treatment and odour removal
    Gentle washing methods suitable for natural dyes
    Careful drying to preserve the rug’s structure and shape

Regular professional cleaning helps maintain the appearance, softness, and durability of your rug for many years.

Rug Repair & Restoration

Over time, even high-quality handmade rugs may require repair due to wear, heavy use, or accidental damage. Our repair and restoration services focus on preserving the original craftsmanship and extending the life of the rug.

Our repair services include:

  • Fringe repair and replacement
    Edge binding and reinforcement
    Hole and tear restoration
    Reweaving damaged sections
    Structural repairs for worn areas

Each repair is carried out with careful attention to maintaining the original design, materials, and weaving technique.

Rugs We Specialise In

We regularly clean and repair a wide range of handmade rugs, including:

  • Persian rugs
    Afghan rugs
    Turkish rugs
    Tribal rugs
    Vintage rugs
    Hand-knotted wool rugs

Because every rug is unique, each cleaning or repair begins with a detailed inspection.

Nationwide Rug Cleaning Service

Although our workshop is based in Christchurch, customers across New Zealand can access our professional rug care services.

We offer a convenient courier-to-clean service, allowing customers to safely send their rugs to us for professional cleaning or repair.

Once the rug arrives, it is carefully inspected and the appropriate treatment is recommended before any work begins.

Why Choose Silk Road Rugs

  • Specialists in handmade and hand-knotted rugs

    Cleaning methods designed for natural wool fibres

    Professional restoration and repair services

    Experience with Persian, Afghan, and tribal rugs

    Trusted rug specialists based in Christchurch

Our Rug Care Process

Inspection

Each rug is carefully assessed for fiber condition, stains, and structural issues before any cleaning or repair begins.

Cleaning or Repair

The appropriate cleaning or repair method is applied based on the rug’s material, dyes, and condition.

Drying & Finishing

Rugs are carefully dried and finished to preserve their structure, colour, and texture.

Return or Pickup

The cleaned or repaired rug is safely returned to the customer or made ready for pickup.

Request a Rug Cleaning or Repair Quote

If your rug requires professional cleaning or repair, contact us to discuss its condition and the best treatment options.

Our team will guide you through the process and help restore the beauty and longevity of your rug.

Request Rug Cleaning Consultation

Frequently Asked Questions

Persian and Oriental rugs should typically be professionally cleaned every 3–5 years depending on foot traffic, pets, and dust exposure. Regular professional cleaning helps remove deep-embedded dirt and preserves the natural wool fibers and dyes.

Yes. Authentic hand-knotted wool rugs are traditionally cleaned using controlled water washing methods. When done professionally, this process safely removes dust and contaminants without damaging the fibers or dyes.

Yes. We provide nationwide rug cleaning services. Customers from across New Zealand can arrange pickup or delivery to have their Persian or Oriental rugs professionally cleaned and restored.

Professional rug cleaning typically takes between 7–14 days depending on the size, condition, and any repair work required.

Send us your inquiry by e-mail