Frequently Asked Questions

Do you sell authentic handmade rugs?

We do sell authentic handmade rugs, all our handmade rugs come with a certificate of authenticity. Along with our handmade rugs we offer a carefully curated collection of machine-made rugs as well. Each piece is high-quality, durable, and crafted to elevate your space with timeless design.

Can I pick up my order from the store?

Absolutely! You can collect your rug within 2 hours from our store after placing your order online. We are located inside The Hub Hornby, Christchurch.

What is your refund policy?

If you're not completely satisfied, you may return your purchase within 14 days for a full refund. Please ensure the item is unused and in its original packaging.

Do you repair or clean rugs?

Yes, we do! We offer rug cleaning and repair services at a nominal charge. Bring your rug in for a quick check, we’ll assess the condition and give you a custom quote.

Can I return a rug if I don’t like it?

We currently do not accept change-of-mind returns. However, if your item arrives damaged or faulty, we’ll replace it or issue a refund. Please read the product descriptions carefully before purchasing.

Do you have a physical store?

Yes! You can find us inside The Hub Hornby Mall, close to Farmers. Drop by to explore our rugs in person - we’d love to help you find the perfect one!

Need more information?

Got questions? We’re here to help.
📧 Email: info@silkroadrugs.co.nz
📞 Call: 021 267 8800